In 2024, Fortinet introduced a new Event Management feature within the FortiClient Endpoint Management Server (EMS), designed to give IT administrators real-time visibility into endpoint events and the resources to act on them instantly.

As Lead UX Designer, I owned the initiative end-to-end — defining the vision, consolidating fragmented workflows, uncovering usability gaps, and aligning cross-functional teams from concept to implementation handoff.

Through deep user research, I identified a critical gap between event visibility and remediation and designed a workflow that bridged it seamlessly. The result was a faster, more intuitive response experience that saved IT administrators over 23 hours per remediation and delivered more than $100K in annual time savings.